Insights / Hiring Strategy
2020 Business Trends That Will Lead to Success
A look at three 2020 workplace trends—virtual offices, freelance staffing, and customer service upgrades—that businesses can use to stay competitive.
Businesses can succeed in 2020 by embracing virtual offices, which use remote work and video meetings to attract top talent, especially younger workers. Hiring freelancers lets companies fill needs without committing to full-time staff, which is useful for small businesses. Strengthening customer service through loyalty programs and 24/7 mobile, social, and web access is also recommended.
Overview
Virtual offices take advantage of remote work environments and video meeting capabilities, which provide a more effective and efficient way to work.
Operations working in remote environments tend to attract thethe best and brightest talent available and is especially attractive to the newest generation of worker bees.
The freelance workforce is becoming commonplace in business today.
Incoming generations prefer non-traditional work arrangements
Independence and the freedom to choose when, where and how they work is a priority
Obvious benefits include hiring staff based on need without having to fill full-time positions
Small businesses might not be able to hire permanent employees
Strengthen customer service policies and procedures
Build customer loyalty programs for customer appreciation
Enable 24/7 customer access, now possible with today’s latest mobile, social and web technologies
Frequently asked
What is a virtual office and why does it help attract talent?
A virtual office uses remote work environments and video meeting capabilities for more effective, efficient work. This setup tends to attract the best and brightest talent, especially among the newest generation of workers.
Why is the freelance workforce becoming more common?
Incoming generations prefer non-traditional work arrangements and value independence and the freedom to choose when, where, and how they work, making freelance work increasingly commonplace in business today.
How can businesses improve customer service in 2020?
The article recommends strengthening customer service policies and procedures, building customer loyalty programs for appreciation, and enabling 24/7 customer access using today's mobile, social, and web technologies.
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